Welcome to the Pasquotank-Camden Library



Frequently Asked Questions about the library and our services
Choose a category for answers to commonly asked questions:

Reference And Research Help
Finding Materials
Library Cards
PIN Numbers
Borrowing Privileges
Services


REFERENCE AND RESEARCH HELP

How can I get a reference question answered if I'm not at the library? Do you answer reference questions via e-mail?
Yes. You may call Information Services at 252-335-7536 or e-mail the Reference Library Assistant (bjackson@earlibrary.org ) if you have a short factual question. If you need more extensive assistance the reference assistant will be glad to help you when you visit the library.

Do you have a special department responsible for genealogy and/or local History?
Yes. The genealogist works on Thursday from 8:30am – 4:30pm. For More Information please call 252-335-7536


FINDING MATERIAL

How do I find a book?
All items (including books, videos, DVDs, and sound recordings) can be found by searching our online catalog. Also, please feel free to ask the Library Staff for assistance in locating the materials you need.


LOCATED ON THE 1ST FLOOR
Children’s books, Fiction, Audio Visuals, Large Print Books, and New Releases
LOCATED ON THE 2ND FLOOR
Teen books, Non-Fiction, Periodicals, Reference, Biographies, and Local History

Can I obtain magazine articles and e-journals online?
Yes, but databases are available only to Library cardholders. Users can access electronic databases to search full text articles from journals on-site or remotely from school, home or office. You must go to the Library’s homepage and click on Online databases. You must have a password to access the online databases remotely.


LIBRARY CARDS

A library card allows you to do more than simply borrow books and other materials. You can also use your card to be admitted to the computer lab and access to our online databases from home.

How do I get a library card?
Adults and Teens:

A library card is free of charge to any patron who furnishes a satisfactory form of identification ( e.g. current North Carolina driver’s license, rent receipt, property tax receipt, utility receipt...).

Children:

Children, birth through age 13, may receive a library card. Children may be present to receive their cards, but their presence is not required. Their applications must be signed and completed by a parent or guardian. The parent or guardian must have a valid library card.

What is a PIN and how to do I get one?
A PIN is a 4 digit number that provides an extra level of security when using your library card to reserve books, renew items by phone, or look up your personal information in the Catalog. The last 4 digits of your telephone number will be assigned as your PIN when you receive a library card. You can change your PIN at anytime by accessing MY ACCOUNT.

What should I do if I lose my card?
You should report the lost at once to your Library. You are responsible for materials taken out with the card until it is reported lost or stolen.

Is there a charge for a replacement card?
There isn’t a fee for the first replacement card. However, there is a $1.00 fee for a second replacement card.


BORROWING PRIVILEGES

How long can I keep borrowed material?
Each time you borrow a book or video, a date due receipt or card will be given to you, indicating the day you should return the items to the library. Check this date carefully. Most material circulate for 21 days except for certain new fiction and non-fiction books. They circulate for 14 days. Items can be renewed twice if there are no holds or reserves on them.

Is there a limit on the number of items I can borrow?
The check-out limit for video cassettes, magazines, DVDs, and CDs is 5 per adult. There are no limits on other materials except for special project items. These itemsl may be limited in number depending on need and collection size.

Can I renew books by phone?
Can I renew online? Yes you can renew items by phone or online, provided there aren’t any holds or reserves on the items.

What about overdue charges?
Fines are 5˘ per day per item. There is a five-day grace period before fines start accruing except for the new releases that circulate for 14 days. If you have fines, call the Library to renew items and stop fines from accruing.

Can I get a book from another branch transferred to my own branch?
Yes, you can "reserve" or "place a hold" on all circulating library materials within the East Albemarle Regional System (EARL). The East Albemarle Regional System consist of libraries in Dare County (Manteo, Hatteras, and Kill Devil Hills), Currituck and Corolla as well as the Pasquotank-Camden Library.

Where do I return borrowed library material?
During library operating hours, please return materials to the circulation desk. When the Library is closed, you may return materials in the Book Return Slot in the front of the building. Materials may also be returned to any Library Branch in the EARL system.


SERVICES

Can I bring my students to the library?
Yes, but to provide better service to your students we ask that you make an appointment with the Reference Library Assistant at 252-335-7536.

Do you offer computer classes or training?
Yes. We offer free training workshops at all levels. FMI contact the Computer Instructor at 252-335-7536.

Are computers available for public use in the Library?
Yes, we currently have 5 children and 28 adult computers for public use. The adult computers have internet access. You must have a library card to use the computers in the lab, however we have computers that can be used for 15 minutes without the use of your library card on both floors of the library.

Do you have typewriters for public use?
Yes, we have a typewriter for public use on the second floor in the Computer Lab.

Do you have tax forms?
Yes. State and federal (North Carolina & US) tax forms are available during tax season.

STILL HAVE QUESTIONS
E-mail the County Librarian at jking@earlibrary.org